Who are you guys?

We like to say that we’re at the intersection of the energy and technology industries, using technology to put organizations back in control of their energy supply. We’ve built an energy marketplace platform that helps organizations find the best available energy plans, eliminating the hassle and confusion of finding the best contract term and rate combination for electricity or natural gas supply.

We’re also committed to changing the way people think about energy. Energy friendly isn’t just something we say, it’s a part of who we are. Each of us is committed to constantly improving and developing our energy platform to better serve our customers and partners.

 

So...you're an energy supplier?

Nope! We’re the place you go to get the best prices from energy suppliers. Our supplier partners — 35 of them, to be exact — send us over 1,000,000 prices each day, which our platform filters and makes the best offerings available to our clients’ customers in deregulated states.

We work closely with our supplier partners, but we’re not beholden to any one of them, allowing us to be impartial in our recommendations.

 

So you're...an energy broker?

Well, we do shop for energy. But that’s where the similarity ends.

The technology behind our energy marketplace platform helps us provide the speed and efficiency of a major enterprise platform, and the individualized attention of a consultant. We take in over 1,000,000 prices each day, and use that information to match your customers’ organization up with the best price and term length for you.

And we don’t keep all that information for ourselves – each of our proposals indicates their projected benefits and a clear point of comparison.

I thought you guys offered solar?

We used to! In 2016, we decided to focus on the development of our energy marketplace platform. That meant discontining our solar thermal and solar PV projects. Although we’re not building new solar projects, our commitment to creating a marketplace for renewables hasn’t wavered – we’re proud to offer Renewable Energy Certificates, and we’re on the hunt for new renewables products to plug in to our platform.

I'm interested in joining forces. How do I partner with you?

Sweet! Let’s chat. Head on over to our partner page to learn more about our program, or just start a conversation through the chat feature on this site

What the heck is a Terms of Service?

It’s an agreement between an organization and Nextility that gives us permission to view their utility data and retrieve pricing. Without it, we can only provide indicative pricing.

 

I have questions about your Terms of Service

Okay – please feel free to use the chat feature on this site to ask. If we’re not online, go ahead and leave a message!

 

Are you guaranteeing savings?

Nope, we do not guarantee savings for clients. However, we won’t make a recommendation if we think it will hurt them. We’d rather recommend your client return to the utility’s standard offer service than see them go on to a terrible competitive rate.

There are two ways to guarantee savings in energy procurement: you either have absolutely perfect knowledge of future commodity pricing, or you’ve raised your fees for all of your clients to offset the losses of a few. The former just isn’t available yet, and the latter seems like a bad idea.

 

How does Nextility make money?

Energy suppliers build a referral fee into their prices for their internal salespeople or their partners.

When your clients choose an energy plan through Nextility, the winning supplier pays that fee to us for bringing them business.

 

How many suppliers do you work with?

We’re proudly partnered with 35 of the nation’s leading energy suppliers.
 

So my customers won't get any more bills from the utility?

Sadly, we can’t get rid of those. Your customers will continue to get bills from the utility — the utility will always deliver their energy, regardless of who their supplier is.

 

My customer called me saying their power or gas has gone out?

Yikes – please call the utility to get that resolved. And stay safe!

 

Where are you licensed to serve power and gas customers?

Here’s a list of states that require a license to operate our power and gas business:

Licenses

State Power License Gas License
state-delaware
Delaware
Order No. 8541
No License On File
DistrictofColumbia_0
District of Columbia
EA 2014-01 GA 2014-01


Illinois
15-0022
No License On File
state-maryland-2
Maryland
IR-3258 IR-3257
state-massachussets-2
Massachusetts
EB-295
No License On File
state-new-jersey
New Jersey
PA-0163 & EA-0304 PA-0163 & EA-0304
state-ohio
Ohio
14-843E (1) 14-374G(1)
state-pennsylvania
Pennsylvania
A-2014-2412948 S A-2014-2418502
state-rhode-island-2
Rhode Island
Docket D-96-6 (W6)
No License On File
state-virginia-2
Virginia
No License On File
No. A-36

 

Who do I talk to if I have a problem?

We’ll do our best to you get the most thorough and friendliest service around.

We recognize that—from time to time—things arise that need a little more attention. When that happens, we’ll give our best effort to remedy it.

The process for that is simple:

  1. Contact us to let us know there’s a problem. You can reach out to us 24 hours a day, 7 days a week via:
    1. Email: customercare@nextility.com
    2. Toll-free phone: 855-373-2500
    3. Mail: 1606 20th St NW, Washington, DC 20009
  2. If we’re not able to get things resolved within 45 days, please consult your Terms of Service regarding the avenues of relief available to you.
  3. In the event that you need to contact your state’s Public Service Commission, you can find the appropriate contact information in the FAQ item below this one.

 

How can I contact my state's Public Service Commission?

State Commission Mailing Address Website Phone
California Public Utilities Commission
505 Van Ness Avenue
San Francisco, CA 94102
http://www.cpuc.ca.gov/puc/ 800.848.5580
Connecticut Public Utilities Regulatory Authority (PURA)
Ten Franklin Square
New Britain, CT 06051
http://www.ct.gov/pura/site/default.asp 860-827-1553
Delaware Delaware Public Service Commission
861 Silver Lake Boulevard
Cannon Building,Suite 100
Dover, DE 19904
http://depsc.delaware.gov/ 302-736-7500
District of Columbia Public Service Commission of the District of Columbia
1333 H Street, N.W. Suite 200, West Tower
Washington, DC 20005
http://www.dcpsc.org/ 202-626-5100
Illinois Illinois Commerce Commission
527 East Capitol Avenue
Springfield, Illinois 62701
http://www.icc.illinois.gov/publicutility/ 217-782-5793
Maryland Public Service Commission of Maryland
William Donald Schaefer Tower
6 St. Paul St., 16th Floor
Baltimore, MD 21202
http://webapp.psc.state.md.us/Intranet/home.cfm 1-800-492-0474
Massachusetts Department of Public Utilities
One South Station
Boston, MA 02110
http://www.mass.gov/eea/energy-utilities-clean-tech/ 617-205-3500
Michigan Michigan Public Service Commission
4300 W. Saginaw Highway
PO Box 30221
Lansing, MI 48909
http://www.michigan.gov/mpsc/ 517-241-6180
New Hampshire New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, NH 03301-2429
http://www.puc.state.nh.us/ 603-271-2431
New Jersey New Jersey Board of Public Utilities
44 S. Clinton Avenue
Trenton, NJ 08625
http://www.state.nj.us/bpu/index.shtml 800-624-0241
New York New York State Department of Public Service
3 Empire State Plaza
Albany, New York 12223-1350
http://www.dps.ny.gov/ 518-474-6530
Ohio The Public Utilities Commission of Ohio
180 East Broad Street
Columbus, Ohio 43215
http://www.puco.ohio.gov/puco/ 800-686-7826
Pennsylvania Pennsylvania Public Utility Commission
PO Bo 3265
Harrisburg, PA 17105-3265
http://www.puc.state.pa.us/ 1-800-692-7380
Rhode Island RI Public Utilities Commission
89 Jefferson Boulevard
Warwick, RI 02888
http://www.ripuc.org/ 401-941-4500
Texas Public Utility Commission of Texas
1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326
https://www.puc.texas.gov/ 512-936-7000
Virginia State Corporation Commission
Public Utility
PO Box 1197
Richmond, VA 23218
https://www.scc.virginia.gov/scc-internet/power/index.aspx 1-800-552-7945