Where are you licensed to serve power and gas customers?

Here’s a list of states that require a license to operate our power and gas business:

Licenses

State Power License Gas License
state-delaware
Delaware
Order No. 8541
No License On File
DistrictofColumbia_0
District of Columbia
EA 2014-01 GA 2014-01


Illinois
15-0022
No License On File
state-maryland-2
Maryland
IR-3258 IR-3257
state-massachussets-2
Massachusetts
EB-295
No License On File
state-new-jersey
New Jersey
PA-0163 & EA-0304 PA-0163 & EA-0304
state-ohio
Ohio
14-843E (1) 14-374G(1)
state-pennsylvania
Pennsylvania
A-2014-2412948 S A-2014-2418502
state-rhode-island-2
Rhode Island
Docket D-96-6 (W6)
No License On File
state-virginia-2
Virginia
No License On File
No. A-36

 

Who do I talk to if I have a problem?

We’ll do our best to you get the most thorough and friendliest service around.

We recognize that—from time to time—things arise that need a little more attention. When that happens, we’ll give our best effort to remedy it.

The process for that is simple:

  1. Contact us to let us know there’s a problem. You can reach out to us 24 hours a day, 7 days a week via:
    1. Email: customercare@nextility.com
    2. Toll-free phone: 855-373-2500
    3. Mail: 1606 20th St NW, Washington, DC 20009
  2. If we’re not able to get things resolved within 45 days, please consult your Terms of Service regarding the avenues of relief available to you.
  3. In the event that you need to contact your state’s Public Service Commission, you can find the appropriate contact information in the FAQ item below this one.

 

How can I contact my state's Public Service Commission?

State Commission Mailing Address Website Phone
California Public Utilities Commission
505 Van Ness Avenue
San Francisco, CA 94102
http://www.cpuc.ca.gov/puc/ 800.848.5580
Connecticut Public Utilities Regulatory Authority (PURA)
Ten Franklin Square
New Britain, CT 06051
http://www.ct.gov/pura/site/default.asp 860-827-1553
Delaware Delaware Public Service Commission
861 Silver Lake Boulevard
Cannon Building,Suite 100
Dover, DE 19904
http://depsc.delaware.gov/ 302-736-7500
District of Columbia Public Service Commission of the District of Columbia
1333 H Street, N.W. Suite 200, West Tower
Washington, DC 20005
http://www.dcpsc.org/ 202-626-5100
Illinois Illinois Commerce Commission
527 East Capitol Avenue
Springfield, Illinois 62701
http://www.icc.illinois.gov/publicutility/ 217-782-5793
Maryland Public Service Commission of Maryland
William Donald Schaefer Tower
6 St. Paul St., 16th Floor
Baltimore, MD 21202
http://webapp.psc.state.md.us/Intranet/home.cfm 1-800-492-0474
Massachusetts Department of Public Utilities
One South Station
Boston, MA 02110
http://www.mass.gov/eea/energy-utilities-clean-tech/ 617-205-3500
Michigan Michigan Public Service Commission
4300 W. Saginaw Highway
PO Box 30221
Lansing, MI 48909
http://www.michigan.gov/mpsc/ 517-241-6180
New Hampshire New Hampshire Public Utilities Commission
21 South Fruit Street, Suite 10
Concord, NH 03301-2429
http://www.puc.state.nh.us/ 603-271-2431
New Jersey New Jersey Board of Public Utilities
44 S. Clinton Avenue
Trenton, NJ 08625
http://www.state.nj.us/bpu/index.shtml 800-624-0241
New York New York State Department of Public Service
3 Empire State Plaza
Albany, New York 12223-1350
http://www.dps.ny.gov/ 518-474-6530
Ohio The Public Utilities Commission of Ohio
180 East Broad Street
Columbus, Ohio 43215
http://www.puco.ohio.gov/puco/ 800-686-7826
Pennsylvania Pennsylvania Public Utility Commission
PO Bo 3265
Harrisburg, PA 17105-3265
http://www.puc.state.pa.us/ 1-800-692-7380
Rhode Island RI Public Utilities Commission
89 Jefferson Boulevard
Warwick, RI 02888
http://www.ripuc.org/ 401-941-4500
Texas Public Utility Commission of Texas
1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326
https://www.puc.texas.gov/ 512-936-7000
Virginia State Corporation Commission
Public Utility
PO Box 1197
Richmond, VA 23218
https://www.scc.virginia.gov/scc-internet/power/index.aspx 1-800-552-7945

 

Wait, who's Nextility?

We’re an energy savings company working to save your business money on power and natural gas.
 

So you're an energy supplier?

Nope! We don’t sell energy. Instead, we assess your energy rates to see when you can be saving. We monitor until we find you savings, then we help you pick the supplier with the best price.

And we keep doing it every time you’re up to choose again, so you’re always in good hands.
 

So you're an energy broker?

Not quite. We’re so much more than just an energy shopping service – we’re an energy advocate.

Like an energy broker, we do shop for energy. But that’s where the similarity ends. We don’t compare your current energy rate to rates from our suppliers. Instead, our software lets us look at your annual average rate to use as a basis of comparison. We won’t recommend changing unless the supply offer is lower than your annual average rate. We can also check against utility default rates.

We also help you take care of important details like contract dates. When you get RateSafe with Nextility, we keep an eye on your contract terms and end date, and we’ll help you pick the best rate, even if that means staying on the rate you’re currently paying. We’re always working for you.

What the heck is a Terms of Service?

It’s the agreement between your business and Nextility that lets us assess
your rates and usage. It also lets us shop around among the top suppliers on your behalf.

We’ll do that now, and keep an eye on them each month. There’s no cost, and you can cancel anytime. Just be advised that it is, in fact a contractual agreement and does have legal implications.
 

How do you know I'll save?

Short answer: we don’t 🙁

But we do look at your business’ actual usage and what you’ve paid over the last 12 months. Our software uses your annual average rate (not your current rate) for comparison purposes.

This means we will not recommend changing your energy supply unless a new fixed rate is less than your annual average rate. This means you get genuine savings.

We’ll even compare to your utility’s default rate, and—if you’re better off with that for a little while—we’ll help you choose that option.

We’re always on your side.
 

Why do you need my utility logins?

We want to make sure your business is on the best rate we can find now, and for the entire time we’re working together.

It’s the most accurate for us to look at your actual bills from the utility – and it’s a lot easier for you. We only use your login information to download your bills, and nothing else. We store all your sensitive information safely and securely, and we won’t share it with anyone else (spam is icky.)

And if I really don't want to give you my utility logins?

That’s okay, too. We can still work together.

However, it does mean we can’t keep an eye on your ongoing bills to track your savings. And if we can’t find you savings now, you’ll have to send us a new bill each month for us to reassess.

We think that’s way too much work for your business to do :/
 

How does Nextility make money?

Energy suppliers build a referral fee into their prices for their internal salespeople or their partners.

When we help you pick the supplier with the lowest price, they give us that fee for bringing them business.

It’s a normal referral relationship. The difference is that we work on your behalf to find what’s best for you, not a supplier.
 

How many suppliers do you work with?

Eight as of November 2014.

And we’re currently building partnerships with more in all markets. Because there’s power in choices.
 

So I won't get any more bills from my utility?

We wish! Sadly, we can’t get rid of those for you. You’ll continue to get bills from the utility, who will always be the company that delivers your energy. And you’ll continue to pay your bill from them. The difference is that you’ll be paying less for what you already use.
 

What do I do if my power or gas goes out?

Yikes – please call your utility to get that resolved. And stay safe!